OURZHAo End User License Agreement (EULA)

Effective Date: April 17, 2026 Last Updated: April 17, 2026 Version: 1.0

This End User License Agreement ("EULA") is a binding legal agreement between you ("End User" or "you") and OURZHAO LLC ("Licensor", "we", "us", or "our") governing your licensed use of the OURZHAo mobile application (the "Application").

By downloading, installing, launching, or using the Application, you agree to be bound by this EULA, the Terms of Service, and the Privacy Policy. If you do not agree, do not download, install, or use the Application.

If this EULA conflicts with the Apple App Store or Google Play standard end-user license terms, this EULA prevails, except where Apple or Google mandatorily impose terms by platform policy (see Section 9).

1. Grant of License

Subject to your compliance with this EULA, Licensor grants you a personal, non-exclusive, non-transferable, non-sublicensable, revocable, limited license to:

1. Download, install, and run the Application on a mobile device (iOS/Android) that you own or control and that meets the Application's installation requirements;
2. Use the Application for the purposes permitted by this EULA;
3. Use premium features consistent with the Subscription tier you have purchased.

2. Scope and Restrictions

You may not (and may not permit others to):

1. Reverse-engineer, decompile, disassemble, or attempt to discover the source code (except to the extent such restriction is prohibited by applicable law);
2. Modify, adapt, translate, or create derivative works of the Application;
3. Remove, alter, or obscure any copyright, trademark, patent, or other proprietary notices;
4. Rent, lease, lend, sell, sublicense, assign, or timeshare the Application or any part thereof;
5. Install or run the Application on unauthorized devices (including jailbroken/rooted devices or devices outside the scope of enterprise licensing);
6. Circumvent, disable, or defeat any technical protection, license verification, or security mechanism;
7. Use the Application in any manner beyond the scope granted (e.g., proxy use for others, mass scraping);
8. Use the Application for unlawful purposes or in violation of the terms of any underlying third-party service (OpenAI, Firebase, ElevenLabs, etc.).

3. Ownership

• The Application and any portion thereof are licensed, not sold.
• The Application, its source code, compiled artefacts, graphics, UI, documentation, trademarks, trade names, and all other intellectual-property rights are owned by Licensor or its licensors and are protected by the laws of the United States, the Republic of China (Taiwan), and international treaties.
• All rights not expressly granted are reserved by Licensor.

4. Subscriptions and Fees

• Subscription billing is handled by Apple App Store or Google Play and is subject to their terms.
• Purchase, auto-renewal, cancellation, and refund rules are governed by your agreement with Apple/Google.
• See Terms of Service §3 for Subscription details.
• California residents: the auto-renewal disclosures required by the California Automatic Renewal Law are set out in Terms of Service §3.3 and at the point of purchase within the App Store or Google Play.

5. Updates and Changes

• Licensor may release updates, patches, or feature changes at any time.
• Certain updates may be mandatory for security or compatibility; without installing them you may lose access to some or all features.
• This EULA automatically applies to all updates unless a superseding agreement is presented and accepted.

6. Personal Data

The Application may collect and process your personal data. See the Privacy Policy for full details on categories, purposes, retention, and your rights.

You acknowledge and agree that:

• Prompts you provide are transmitted to third-party AI providers to generate alarm voice content;
• Generated audio is stored in the cloud to enable playback at scheduled times;
• You may exercise your GDPR Art. 17 (erasure) and Art. 20 (portability) rights at any time via Settings → Data & Privacy.

7. AI-Generated Content

• The Application uses third-party LLMs (OpenAI, Anthropic, Google Gemini) for text generation and TTS providers (ElevenLabs, Google Cloud TTS) for voice synthesis.
• Generated content may be inaccurate, hallucinated, biased, or inappropriate.
• You bear the risk of relying on, storing, sharing, or further using generated content.
• Outputs do not constitute medical, legal, financial, investment, psychological, or other professional advice.

8. Termination

8.1 By You

You may terminate this EULA at any time by:

• Uninstalling the Application; and
• Deleting your account via Settings → Data & Privacy → Delete Account.

8.2 By Licensor

If you breach this EULA or the Terms of Service, Licensor may terminate this EULA and revoke your license immediately without notice.

8.3 Effect of Termination

• Upon termination, you must stop using and remove the Application from your devices.
• Sections 2, 3, 7, 9, 10, 11, 12, and any others that by their nature should survive, survive termination.

9. Apple-Specific Terms (if downloaded from the Apple App Store)

If you download the Application via the Apple App Store on iOS/iPadOS/macOS, the following apply:

1. Acknowledgement: This EULA is between you and Licensor (OURZHAO LLC) only, and not with Apple Inc. ("Apple"). Apple is not a party to this EULA.
2. Scope of License: Apple grants you a license to use the Application on any Apple-branded products that you own or control, subject to the Apple Media Services Terms and Conditions, including Family Sharing rules.
3. Maintenance and Support: Licensor is solely responsible for providing any maintenance and support for the Application. Apple has no obligation whatsoever to furnish maintenance or support.
4. Warranty: In the event of any failure of the Application to conform to an applicable warranty, you may notify Apple; Apple will refund the purchase price (if any) to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation; any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are solely Licensor's responsibility.
5. Product Claims: Licensor, not Apple, is responsible for addressing any claims by you or a third party relating to the Application or your possession and/or use of the Application, including: (i) product liability claims; (ii) any claim that the Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation, to the extent permitted by applicable law.
6. Intellectual Property Rights: If a third party claims that the Application or your possession and use of it infringes the third party's intellectual property rights, Licensor (not Apple) is solely responsible for the investigation, defense, settlement, and discharge of any such claim, to the extent permitted by applicable law.
7. Legal Compliance: You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
8. Third-Party Beneficiary: You acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of this EULA, and that Apple has the right (and will be deemed to have accepted the right) to enforce this EULA against you as a third-party beneficiary.

10. Google Play-Specific Terms (if downloaded from Google Play)

If you download the Application via Google Play on Android:

1. Your download and use are subject to the Google Play Terms of Service and the Google Play Developer Distribution Agreement.
2. Google LLC is not a party to this EULA and assumes no warranty, maintenance, or support obligations for the Application.

11. Disclaimer of Warranties

To the maximum extent permitted by law, the Application is provided "AS IS" and "AS AVAILABLE". Licensor disclaims all warranties, express or implied, including:

• Merchantability, fitness for a particular purpose, non-infringement;
• That the Application will operate on every device, OS version, or network;
• That the Application will be uninterrupted, error-free, or virus-free;
• Accuracy, completeness, consistency, or reproducibility of AI-generated content.

Where your jurisdiction does not allow such disclaimers, they apply to the fullest extent permitted.

12. Limitation of Liability

To the maximum extent permitted by law:

• Under no legal theory is Licensor liable for any indirect, incidental, special, exemplary, punitive, or consequential damages (including lost profits, data, or goodwill);
• Licensor's aggregate liability under this EULA shall not exceed the amount you actually paid Licensor (or the billing platform) during the 12 months preceding the event giving rise to the claim; if you are a Free User, aggregate liability shall not exceed USD $50.

Nothing in this EULA limits or excludes liability that cannot be limited or excluded under applicable law, including liability for gross negligence, willful misconduct, fraud, or personal injury caused by Licensor's negligence.

13. Export Compliance

The Application and any related technology may be subject to United States export control laws. You represent and warrant that:

• You are not located in any embargoed country or any country designated as a "terrorist supporting" country;
• You are not listed on any U.S. Government prohibited or restricted-party list (including the SDN List or the EAR Denied Persons List);
• You will not export, re-export, or transfer the Application to any person or destination in violation of the foregoing laws.

14. Governing Law and Disputes

Governing law, jurisdiction, and dispute-resolution procedures for this EULA follow Terms of Service §13.

15. Entire Agreement; Severability

• This EULA, together with the Terms of Service and Privacy Policy, constitutes the entire agreement between you and Licensor regarding the Application.
• If any provision of this EULA is held unenforceable, the remaining provisions remain in full force.

16. Contact

Questions about this EULA may be directed to:

OURZHAO LLC Email: support@ourzhao.com Subject: "EULA Inquiry"