OURZHAo Terms of Service

Effective Date: April 17, 2026 Last Updated: April 17, 2026 Version: 1.0

Welcome to OURZHAo (the "Service"), provided by OURZHAO LLC ("OURZHAO", "we", "us", or "our"). These Terms of Service (the "Terms") govern your use of the Service.

Please read these Terms carefully before using the Service. By downloading, installing, launching, registering, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Definitions

• "Account" — the user account you create to use the Service.
• "Content" — any text, audio, image, file, or other material you upload, input, generate, or share through the Service.
• "Subscription" — a recurring paid plan offered by the Service.
• "Free User" — a user who uses basic features without a paid Subscription.
• "Third-Party Service" — services provided by third parties used to operate the Service (Firebase, OpenAI, ElevenLabs, Apple App Store, Google Play, etc.).

2. Eligibility and Account

2.1 Age

• You must be at least 13 years old to use the Service.
• Where your jurisdiction requires a higher minimum age for digital consent (e.g., 16 in certain EU Member States), that higher age applies.
• Use by anyone below the applicable minimum age is prohibited.

2.2 Accurate Information

• You must provide accurate, current, and complete information when registering.
• You are responsible for safeguarding your login credentials and for all activity under your Account.
• Notify support@ourzhao.com immediately if you suspect unauthorized use.

2.3 One Account Per Person

Each natural person may generally hold only one Account. We reserve the right to refuse or terminate duplicate, impersonating, or abusive Accounts.

3. Subscriptions, Billing, and Refunds

3.1 Plans

The production Service offers Subscriptions only (with tiered plans forthcoming). Active Subscriptions unlock tier-appropriate features. We may modify, add, remove, or reprice features; any price increase will be prominently disclosed before the next billing cycle.

3.2 Billing Platform

• All billing is processed by the Apple App Store or Google Play under their respective terms.
• We do not collect or store payment-instrument data.

3.3 Auto-Renewal

• Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period (Apple) or per Google Play's cancellation rules.
• You can manage or cancel Subscriptions under Apple ID → Subscriptions or Google Play → Subscriptions.
• California residents: In accordance with California's Automatic Renewal Law (Cal. Bus. & Prof. Code §§17600 et seq.), Subscriptions continue and renew automatically at the price and interval disclosed at the point of purchase until you cancel. You may cancel at any time using the Apple or Google store controls referenced above, at no cancellation fee; cancellation takes effect at the end of the then-current billing period.

3.4 Refunds

• Refunds are governed by Apple or Google policies. We cannot issue direct refunds.
• For digital subscription services, certain statutory cooling-off periods may not apply; where required by law we will disclose any applicable waiver before purchase.
• If you believe you were charged in error, contact Apple or Google directly, or email support@ourzhao.com for guidance.
• Where California or other applicable law requires an online cancellation mechanism, you may cancel using the same electronic method you used to subscribe (i.e., Apple ID → Subscriptions or Google Play → Subscriptions); any refund eligibility remains subject to Apple's or Google's store policies.

3.5 Subscriptions and Account Deletion

• Deleting your Account does NOT automatically cancel your Subscription because billing is managed by Apple/Google.
• Our in-app flow warns you and offers a deep link to the store's subscription manager.
• If you choose "I have cancelled, proceed with deletion", you acknowledge that it is your responsibility to cancel the Subscription to avoid future charges.

4. Your Content and License

4.1 Your Rights

You retain all intellectual-property rights in the Content you upload or input.

4.2 License to Us

Solely to operate, maintain, and improve the Service, you grant OURZHAO a worldwide, non-exclusive, royalty-free, sublicenseable (only to the processors listed in our Privacy Policy) license to store, transmit, cache, reformat, and display your Content at your request. This license terminates when you delete the Content or your Account (subject to backup and audit-log retention described in the Privacy Policy).

4.3 Prohibited Content

You may not upload, generate, or transmit Content that:

1. Violates any applicable law or third-party right;
2. Infringes copyright, trademark, patent, trade secret, privacy, or publicity rights;
3. Includes child sexual exploitation or abuse material (CSAM);
4. Depicts or advocates real-world violence, terrorism, or extreme harm;
5. Constitutes hate speech, discrimination, harassment, or bullying;
6. Is defamatory or libellous;
7. Contains malware, viruses, exploits, or circumvents security measures;
8. Contains another person's personal data without lawful basis;
9. Is fraudulent, deceptive, or impersonates another person;
10. Attempts to manipulate AI generation to produce illegal, hateful, extremist, or CSAM outputs.

4.4 Moderation

• We reserve the right, but not the obligation, to proactively review Content.
• We may warn, remove, restrict features, suspend, terminate, or report Content or Accounts that violate these Terms or the law.

5. Use Restrictions

You agree not to, and not to permit others to:

1. Reverse-engineer, decompile, or disassemble the Service except to the extent mandatorily permitted by law;
2. Circumvent or disable security or authentication (including Firebase Auth and backend authorization);
3. Access APIs via automated scripts beyond fair-use rate limits;
4. Use the Service for stress testing or denial-of-service attacks;
5. Resell, lease, or sublicense the Service or any part thereof without our written consent;
6. Remove or alter any copyright, trademark, or other notices;
7. Use the Service in unethical AI practices (e.g., deepfakes, election manipulation, clinical diagnosis);
8. Impersonate other persons or register with others' emails/phone numbers;
9. Use the Service to facilitate activity prohibited by a Third-Party Service's policy.

6. Third-Party Services

The Service relies on:

• Firebase (Google LLC) — authentication, storage, push, analytics;
• OpenAI, Anthropic, Google Gemini — AI content generation;
• ElevenLabs, Google Cloud TTS — text-to-speech;
• Apple App Store, Google Play — subscription billing;
• Sentry.io — error monitoring.

Your use of these providers is subject to their respective terms. Changes, outages, pricing shifts, or deprecations by providers may affect the Service; we will make reasonable efforts to notify you and provide alternatives.

7. Changes, Suspension, and Termination

7.1 Service Changes

We may add, modify, suspend, or discontinue features. Material changes (e.g., removing core features, altering Subscription contents) will be announced at least 14 days before they take effect, in-app or by email.

7.2 User Termination

You may delete your Account at any time via Settings → Data & Privacy → Delete Account.

7.3 Termination by Us

If you violate these Terms or applicable law, we may suspend or terminate your Account without prior notice. You are not entitled to a refund of unused Subscription fees upon termination for cause (unless required by applicable refund rules).

7.4 Effect of Termination

Upon termination:

• You lose access to the Service;
• Your Content is deleted per the Privacy Policy retention schedule;
• Provisions that by their nature should survive (IP, disclaimers, liability caps, governing law, dispute resolution) remain in effect.

8. Intellectual Property

• The Service, its code, UI, design, trademarks (including "OURZHAo", "OURZHAO"), documentation, and all content other than User Content are owned by OURZHAO LLC or its licensors and protected by copyright, trademark, and other IP laws.
• We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service on devices you own or control, solely for your personal, non-commercial purposes (except as permitted for Subscriptions supporting commercial use).
• You obtain no other rights in the Service.

9. AI-Generated Content Disclaimer

9.1 No Guarantee of Accuracy

• The Service produces content via third-party large language models (LLMs) and voice synthesis.
• AI outputs may be inaccurate, incorrect, offensive, biased, incomplete, or fabricated ("hallucinations").
• AI outputs do not constitute medical, legal, financial, investment, psychological, or other professional advice.
• Verify AI outputs before relying on or distributing them. We are not responsible for the accuracy of AI outputs.

9.2 Your Responsibility

You are solely responsible for the prompts you provide and for anything you share based on AI outputs. You must follow the usage policies of underlying AI providers (OpenAI, Anthropic, Google, etc.).

10. Disclaimers

To the maximum extent permitted by law:

• The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free operation, virus-free operation, or specific results.
• We do not guarantee compatibility with every device, OS version, or network environment.
• We do not warrant that AI provider services will be uninterrupted, consistent, or reproducible.

Where your jurisdiction does not allow such disclaimers, they apply to the fullest extent permitted by that law.

11. Limitation of Liability

To the maximum extent permitted by law:

• Under no legal theory (contract, tort, strict liability, etc.) are we liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, including loss of profits, data, or goodwill.
• Our aggregate liability to you for all claims related to the Service shall not exceed the amount you actually paid for Subscriptions in the 12 months preceding the event giving rise to the claim; if you are a Free User, aggregate liability shall not exceed USD $50.
• We are not liable for harm caused by Third-Party Service outages, transmission delays, or force majeure events.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for gross negligence, willful misconduct, fraud, or personal injury caused by our negligence.

Where your jurisdiction does not allow these limitations, they apply to the fullest extent permitted.

12. Indemnification

You agree to defend, indemnify, and hold harmless OURZHAO LLC, its affiliates, officers, employees, agents, and licensors from and against any claims, actions, losses, damages, and expenses (including reasonable attorneys' fees) arising from (a) your breach of these Terms, (b) your unlawful conduct, or (c) your violation of any third-party rights.

13. Governing Law and Disputes

13.1 US Users

• These Terms are governed by the laws of the State of Delaware, USA, excluding its conflict-of-laws rules.
• Disputes shall be resolved in the state or federal courts located in Delaware, except where mandatory consumer-protection law gives you the right to bring an action in your place of residence.
• To the extent permitted by law, you waive the right to participate in a class action; where your state mandatorily permits class actions, this waiver does not apply.

13.2 Taiwan Users

• These Terms shall be construed and enforced under the laws of the Republic of China (Taiwan).
• The Taipei District Court shall have jurisdiction as the court of first instance for disputes, without prejudice to consumer-protection rights under the Consumer Protection Act.

13.3 Other Users

To the extent not in conflict with mandatory local consumer-protection law, these Terms are governed by the laws of the State of Delaware; where local consumer law grants you more favorable rights, those rights control.

13.4 California Residents

If you reside in California, nothing in these Terms is intended to waive your rights under the California Consumer Privacy Act as amended by the CPRA (CCPA/CPRA), the California Automatic Renewal Law, the Consumers Legal Remedies Act, or other non-waivable California consumer protections. Those rights apply in addition to the rights granted under these Terms; where a provision of these Terms conflicts with such rights, the California rule controls for California residents.

14. Miscellaneous

14.1 Notices

We may notify you via in-app messages, push notifications, or emails to your registered address. Keep your email current.

14.2 Entire Agreement

These Terms, together with the Privacy Policy and EULA, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements.

14.3 Severability

If any provision is held unenforceable, the remaining provisions remain in full force.

14.4 No Waiver

Our failure to enforce any provision is not a waiver of that provision.

14.5 Amendments

We may update these Terms from time to time. Material updates will be announced at least 14 days before they take effect. Continued use of the Service after the update constitutes acceptance of the updated Terms. If you do not accept the changes, stop using the Service and delete your Account.

15. Contact

For questions about these Terms, contact:

OURZHAO LLC Email: support@ourzhao.com Subject: "Terms of Service Inquiry"